Monthly Archives: May 2013

Lessons on Friendship from Dorothy

By Kiki Murai This blog post is part of a special series documenting Dorothy’s 10-day trip to Japan in March for the Japanese premiere of Megumi Sasaki’s Herb & Dorothy 50X50. In the post below, however, we begin with Dorothy’s … Continue reading

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A Visit with the Ambassador

Dorothy visits the U.S. Embassy in Tokyo By Kiki Murai As you know, Dorothy worked as a reference librarian at the Brooklyn Public Library and Herb as a postal worker with the US Postal Service, both until retirement. By day, … Continue reading

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The Truth About Customer Service in Japan

By Kiki Murai For those of you who have spent some time in Japan, you may recognize the country’s customer service as superbly executed and consistent in its efficiency, sometimes I dare say, to a fault. From the high-toned Irasshaimase! that … Continue reading

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